Greater competition calls for banking unusual
(ACC103GM)

This article discusses the demands of a real-time society on financial service providers; how they will shift closer to a customer-led model to create a competitive advantage and enhance customer experience whilst maintaining compliance with laws & regulations and controlling costs.

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Educational Aim:

The aim of this article is to provide an overview of;

  1. the demands of a real-time society on financial service providers;
  2. how financial service providers will shift closer to a customer-led model to create a competitive advantage and enhance customer experience;
  3. how financial service providers will maintain compliance with laws & regulations as well as how they will control costs.

Educational Objectives:

Upon completion of this module, learners should;

  1. Have a clear understanding of the demands of a real-time society on financial service providers;
  2. Have a clear understanding of how financial service providers will shift closer to a customer-led model to create a competitive advantage and enhance customer experience;
  3. Have a clear understanding of how financial service providers will maintain compliance with laws & regulations as well as how they will control costs.